Customer Satisfaction Survey

Please take a moment to complete this Citizen Satisfaction Survey. Your answers will help us to serve you better in the future. Thank you!

Contact Details
1. What was the date and time of your most recent contact with a Modesto Police Department employee?


2. What were the names of the employees you had contact with?


I Don't Know


3. Where did you have contact with this employee?
(Please check one)		 I had telephone contact only
Modesto Police Department Lobby
Other:


4. Why did you have contact with this employee?
(Please check one)		 I needed to make a report
I needed a vehicle release
I needed to obtain a copy of a report
Other:


5. Was the employee you had contact with able to help you or were you referred to someone else? Yes, the first employee I contacted helped me
No, I was referred time(s)
6. How long did you wait for service?


7. If your contact took place at the Modesto Police Department, how would you describe the condition of the facilities?
Excellent   Good   Fair   Poor   Does Not Apply
Comments:


8. Were you pleased with the customer service you received from the employee(s) with whom you’ve had contact?
Yes   No
Please Describe:
Overall Agency Performance I Disagree ----------- I Agree
9. Overall, I am very satisfied with the performance of the Modesto Police Department.


1 2 3 4 5
10. Overall, I feel that the Modesto Police Department provides an appropriate level of service through competent employees.


1 2 3 4 5
11. The overall attitude of the Modesto Police Department Officers has always been excellent.


1 2 3 4 5
12. Compared to other cities in the area, I feel very safe and secure while in the City of Modesto.


1 2 3 4 5
13. My recommendations for improvement or additional comments:
Name: (Optional)
Telephone/Email: (Optional)